Return Policy

We want your Creatively, Detroit pieces to feel as good as they look. Below is our return policy so you know exactly what to expect before you order.

At a Glance

  • Returns accepted within 30 days of delivery on eligible items.

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • Certain items are final sale and not eligible for return.

  • Refunds are issued to your original payment method or as store credit (where selected).

The Basics
We offer returns on most full-price apparel within 30 days of the date your order was delivered. Items must come back to us in resaleable condition: unworn, unwashed, free of scent or marks, and with all original tags and packaging.

Once your return is received and inspected, we’ll process your refund or store credit and send a confirmation email.

How Returns Work

  1. Go to Start a Return in our Help section.

  2. Enter your order number and email to access your order.

  3. Select the item(s) you’d like to return and choose your return method.

  4. Download or print your return label and package your item(s) securely.

  5. Drop your package at the carrier listed on your label.

  6. Once we receive and inspect your return, we’ll process your refund or store credit.

What’s Eligible / Not Eligible

Eligible for return:

  • Full-price apparel in original condition

  • Items tried on briefly indoors (no makeup, deodorant, or scent transfer)

Not eligible for return:

  • Items marked Final Sale at checkout

  • Worn, washed, damaged, or altered items

  • Gift cards

Return Fees

A $6.95 return shipping fee will be deducted from your refund when using our prepaid return label. Original shipping fees are non-refundable.

Return Policy FAQs

Can I exchange instead of return?
Right now, we process returns and invite you to place a new order for your desired size or color. (You can update this later if you add exchanges.)

How long does a refund take?
Please allow 5–10 business days from the time your return is delivered to our facility for your refund to appear on your original payment method.

What if I received a damaged or incorrect item?
Email us at hi@creativelydetroit.com within 7 days of delivery with your order number and photos, and we’ll make it right.

Closing
Still have questions about returns? Reach out to us at hi@creativelydetroit.com and we’ll be happy to help.